Privacy Policy
We are committed to protecting your privacy and ensuring transparency in how we handle your data. This policy explains what we collect, why, and how we keep it safe.
Last updated: February 26, 2026
How We Handle Your Data
Transparency is at the core of everything we do. Here's what you need to know.
Information We Collect
We collect the following types of information when you use AAC Neo:
- Account Information: Name, email address, phone number, and assigned role (admin, manager, or operator).
- Production Data: Batch records, production metrics, quality parameters, and material inventory data entered during operations.
- Device Information: Device type, operating system, and app version when using the mobile application.
- Push Notification Tokens: Device tokens used for delivering real-time alerts to your mobile device.
How We Use Your Information
Your information is used to:
- Authenticate your identity and manage role-based access to the platform.
- Display production dashboards, analytics, and quality reports.
- Send push notifications for batch updates, alerts, and operational reminders.
- Improve the platform through aggregated, anonymized usage patterns.
Data Storage & Security
We take the security of your data seriously:
- All data is stored on secure cloud servers located in India.
- Authentication credentials are stored securely and are not accessible to client-side scripts.
- All communications between your device and our servers are encrypted in transit.
- Role-based access control ensures users only see data relevant to their responsibilities.
Third-Party Services
AAC Neo may use trusted third-party services to support platform functionality, including:
- Push Notification Services: To deliver real-time alerts to your mobile device. These services may collect device tokens necessary for message delivery.
- Cloud Infrastructure Providers: For secure data storage and application hosting.
These service providers are bound by their own privacy policies and are only given access to the minimum data necessary to perform their functions.
Data Retention
We retain your data for as long as your account is active or as needed to provide our services. Specifically:
- Account data is retained while your account remains active.
- Production and batch records are retained as long as required by your organization.
- Upon account deletion, personal data is removed within 30 days. Anonymized aggregate data may be retained for analytics.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal and operational requirements.
- Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, contact us at contact@aacneo.com.
Children's Privacy
AAC Neo is a business-to-business manufacturing platform and is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically for any changes. Continued use of the platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: